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Workshop on Managing Customer Service for Business Excellence

Department

Business

Campus

Colombo

Level

Workshops

Method


Duration

02 Days

Commencement

Pending

Entry requirements

Managers of private, public, non-governmental organizations whose job involves managing customer service, managers and executives in customer care departments, those who have a passion for managing customer care.

Course structure and modules

The Philosophy of Customer Service and business excellence

Customer Service Leadership

A tool set to develop an effective customer service management programme

Customer Service standards and Measurement systems

Infrastructure and technology in customer service

The � people� factor in customer service

Programme Fees

LKR 12,000/=

Course Inquiry Form Let us contact you
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Course Inquiry Form Let us contact you
Submit your contact details below and one of our team member will be in touch soon.



Course Inquiry Form Let us contact you
Submit your contact details below and one of our team member will be in touch soon.



Course Inquiry Form Let us contact you
Submit your contact details below and one of our team member will be in touch soon.



Course Inquiry Form Let us contact you
Submit your contact details below and one of our team member will be in touch soon.