What is your next education pathway?
Training Program on Front-line Customer Care Excellence
Entry Requirements
Frontline Executives, Receptions, Marketing Executives, Sales Executives, Customer Service Executives, Customer Care Officers, etc.
Businessmen who are interested in learning on how to understand and delight your customers.
Commencement
Pending
Programme Fees
Current Fee Structure
Course Fee: LKR 15,000 (Per Day)
Course Structure and Modules
Day 01
0900 – 0915 Registration & Inauguration
0915 – 1030 Introduction to Customer Care & Significance of Delivering Outstanding Customer Care
1030 – 1045 Refreshments
1045 – 1215 Understanding the Changing Expectations of Modern Customers and the Role of Frontline
1215 – 1300 Launch Break
1300 – 1430 Challenges & Barriers for Delivering Excellence Customer Care
1430 – 1445 Refreshments
1445 – 1600 Guidelines for Creating Happy and Lasting Customer Bond (Guidelines for Delivering Excellence Customer Care)
Day 02
0900 – 1030 Essential Skills for Customer Care Excellence
1030 – 1045 Refreshments
1045 – 1215 Project Professional Presence & Impression
1215 – 1300 Launch Break
1300 – 1430 Dealing with Difficult, Demanding and Angry Customers
1430 – 1445 Refreshments
1445 – 1545 Handling Service Failures and Customer Complaints
1545 – 1600 Awarding of Certificates