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Training Program on Front-line Customer Care Excellence

Department
Business
Campus
Colombo
Level
Workshops
Method
Duration
02 Days
Commencement
Pending

Entry requirements

Frontline Executives, Receptions, Marketing Executives, Sales Executives, Customer Service Executives, Customer Care Officers, etc.
Businessmen who are interested in learning on how to understand and delight your customers.

Course structure and modules

Day 01

0900 – 0915 Registration & Inauguration
0915 – 1030 Introduction to Customer Care & Significance of Delivering Outstanding Customer Care
1030 – 1045 Refreshments
1045 – 1215 Understanding the Changing Expectations of Modern Customers and the Role of Frontline
1215 – 1300 Launch Break
1300 – 1430 Challenges & Barriers for Delivering Excellence Customer Care
1430 – 1445 Refreshments
1445 – 1600 Guidelines for Creating Happy and Lasting Customer Bond (Guidelines for Delivering Excellence Customer Care)

Day 02

0900 – 1030 Essential Skills for Customer Care Excellence
1030 – 1045 Refreshments
1045 – 1215 Project Professional Presence & Impression
1215 – 1300 Launch Break
1300 – 1430 Dealing with Difficult, Demanding and Angry Customers
1430 – 1445 Refreshments
1445 – 1545 Handling Service Failures and Customer Complaints
1545 – 1600 Awarding of Certificates

Programme Fees

LKR 8,000/= (All-inclusive)

Course Inquiry Form Let us contact you
Submit your contact details below and one of our team member will be in touch soon.


Course Inquiry Form Let us contact you
Submit your contact details below and one of our team member will be in touch soon.


Course Inquiry Form Let us contact you
Submit your contact details below and one of our team member will be in touch soon.


Course Inquiry Form Let us contact you
Submit your contact details below and one of our team member will be in touch soon.


Course Inquiry Form Let us contact you
Submit your contact details below and one of our team member will be in touch soon.