Training Program on Front-line Customer Care Excellence
Department
Business
Campus
Colombo /
Level
Workshops
Duration
02 DaysENTRY REQUIREMENTS
- Frontline Executives, Receptions, Marketing Executives, Sales Executives, Customer Service Executives, Customer Care Officers, etc.
- Businessmen who are interested in learning on how to understand and delight your customers.
Commencement
- Pending
Course structure and modules
Day 01
- 0900 – 0915 Registration & Inauguration
- 0915 – 1030 Introduction to Customer Care & Significance of Delivering Outstanding Customer Care
- 1030 – 1045 Refreshments
- 1045 – 1215 Understanding the Changing Expectations of Modern Customers and the Role of Frontline
- 1215 – 1300 Launch Break
- 1300 – 1430 Challenges & Barriers for Delivering Excellence Customer Care
- 1430 – 1445 Refreshments
- 1445 – 1600 Guidelines for Creating Happy and Lasting Customer Bond (Guidelines for Delivering Excellence Customer Care)
Day 02
- 0900 – 1030 Essential Skills for Customer Care Excellence
- 1030 – 1045 Refreshments
- 1045 – 1215 Project Professional Presence & Impression
- 1215 – 1300 Launch Break
- 1300 – 1430 Dealing with Difficult, Demanding and Angry Customers
- 1430 – 1445 Refreshments
- 1445 – 1545 Handling Service Failures and Customer Complaints
- 1545 – 1600 Awarding of Certificates
Programme Fees
Current Fee Structure
- Course Fee: LKR 15,000/= (Per Day)
*Subject to change with prior notice. Conditions apply.